Dear Sir, Madam,
these are our terms and conditions. Share Africa Travel supports responsible tourism and a percentage of our profit gets donated towards our NPO, Abang Africa Trust. Please read through the terms & conditions carefully to avoid any misunderstandings. Our terms & conditions will also be sent to you upon confirmation of your booking. We will gladly help you arranging and choosing your travel components in southern Africa.
What happens from here?
- step 1: settle your invoice
- step 2: on receipt of your payment, we will pay your hotels, car-rentals, excursions etc. and send you your hotel list.
- step 3: at your first ”contact“ address in southern Africa, you will receive a comprehensive travel pack including:
- vouchers – acting as proof of payment for you to present on arrival at your hotel/excursion,
- o a detailed travel schedule with route descriptions and general travel information which will act as your travel guide on your trip through southern Africa.
- step 4: 24 hour emergency phone line available; +27 (0) 83 270 2000
Please refer to our booking cost sheet that you have been sent – this serves as your invoice. To secure your booking, the majority of our local suppliers require payment. Some lodges will even cancel the booking automatically if the payment has not been received. We therefore kindly request you to transfer the following deposit:
Deposits required prior to arrival
R2500 OR 25% (whichever is the larger amount) of the totals cost of the booking is required at the time of booking.
The balance is due on or before 8 weeks prior to departure. We will provide you with an invoice stipulating the balance. In some cases – such as peak periods or full services such as 5* lodges, National Parks and rail journeys, payment conditions may vary – your consultant will advise you.
We have the right to cancel the booking should you fail to provide full payment by the due date.
To avoid double bank charges, payment can be made in full now.
We are trading as Abang Africa Travel. please notice our banking details:
NAME OF THE BANK : STANDARD BANK OF SOUTH AFRICA
BRANCH : CONSTANTIA
ADDRESS : Shop 23A, Constantia Courtyard, Main Road, Constantia
BRANCH CODE (IBAN) : 02530917
SWIFT NUMBER (BIC) : SB ZA ZA JJ (only applicable to clients paying from outside South Africa)
ACCOUNT HOLDER : ABANG AFRICA TRAVEL
ACCOUNT NUMBER : 07177106.9
Kindly instruct your bank when paying, to take into consideration the hidden costs/deductions in order for Share Africa Travel to receive the full amount of the invoice. Deposit slips need to be faxed to: + 27 (0) 21 426 1336 or emailed to your consultant and must reflect your booking number which is located on the top right hand corner of the quotation/cost sheet. Please refer to our terms and conditions enclosed governing your booking. If there are any other queries concerning the reservation, payment, cancellation, or travel documentation, please contact us for assistance.
TERMS AND CONDITIONS
Share Africa Travel reserves the right to cancel held reservations, if the deposit and/or balance of payment is not received in due time. The rates mentioned in the invoice are in South African Rand (SAR/ZAR), even though the travel arrangements might be covering other countries where other currencies are used.
The rates remain subject to change and Share Africa Travel reserves the right to pass on any increases in rates caused by extreme currency exchange fluctuation, changes in taxes etc.!
(and associated cancellation and change costs thereafter)
Once you have paid in full – your reservation is secured. However, if, for whatever reason YOU need to cancel your booking, please note cancellation conditions below.
Please make sure you have relevant travel insurance to cover unforeseen circumstances causing cancellation.
Days before arrival % of the total of the booking
28+ days deposit
21-28 days 40%
14-21 days 50%
7-14 days 75%
0-7 days 100%
Any changes made once you have received your invoice result in a R250 admin fee, plus any costs associated with actually changing the service. Requests for change must be made in writing.
HOTEL LIST, ROUTE DESCRIPTION, E-Tickets & VOUCHERS
Upon full and final payment being received we will send you a digital hotel list, if applicable digital E-tickets and vouchers, detailing where you will be staying and the contact details. Should you wish we can also send en electronic version of your Route Description by email as well, please request this from your consultant.
Unless other arrangements are made, Share Africa Travel will welcome you in southern Africa by sending your envelope including above mentioned travel documentation to your first ‘contact’ in the country. Besides this will you receive responsible travel documentation and a road map book of the destination. Since most of our clients will travel by rental car, the envelope has been forwarded to the car-rental company from where you collect your car. Please request the envelope if you are not offered it.
Self-drive clients can also request to have their vouchers and route-descriptions send digitally before travelling. The quality of the digital travel documents will however depend of the hardware/software equipment of the receiving party. If you are not hiring a car, we will advise you where we will leave the welcome envelope at the airport you arrive at.
ACCEPTANCE OF TERMS AND CONDITIONS
By paying your deposit Share Africa Travel indicates acceptance of our terms and conditions*.
I, the undersign, have read and agrees & accepts the terms and conditions as above:
Name of Client …………………………… Signature of Client …………………………